TY  - GEN
AU  - Stamatis , D.H.
TI  - Total quality service : principles, practices and implementation
SN  - 1884015832
U1  - 658.812 
PY  - 1996///
CY  - Florida
PB  - St. Lucie press
KW  - CUSTOMER SERVICE - QUALITY CONTROL
KW  - MANAGEMENT
ER  -