TY  - GEN
AU  - Shaw , John C.
TI  - The service focus: developing winning game plans for service companies
SN  - 155623239X
U1  - 590.3 
PY  - 1990///
CY  - Illinois
PB  - Dow Jones-Irwin
KW  - MANAGEMENT
KW  - SERVICE INDUSTRIES - UNITED STATES - MANAGEMENT
KW  - STRATEGIC PLANNING - UNITED STATES
ER  -