TY  - GEN
AU  - Macdonald , John
TI  - Understanding total quality management in a week
SN  - 0340711914
U1  - 658.4013 
PY  - 1993///
CY  - London
PB  - Hodder and Stoughton
KW  - TOTAL QUALITY MANAGEMENT
KW  - MANAGEMENT
ER  -