TY  - GEN
AU  - Wellinngton , Patricia
TI  - Kaizen strategies for customer care: how to create a powerful customer-care program- and mark it work
SN  - 8178081423
U1  - 658.812 
PY  - 1995///
CY  - New Delhi
PB  - Pitman Publishing
KW  - CUSTOMER RELETIONS
KW  - MANAGEMENT
KW  - CUSTOMER CARE
ER  -