TY  - GEN
AU  - Evans , James R.
TI  - Total quality: management,organization,and strategy
SN  - 8131501892
U1  - 658.4013 
PY  - 2005///
CY  - New Delhi
PB  - Thomson Learnning
KW  - TOTAL QUALITY MANAGEMENT
KW  - MANAGEMENT
ER  -