TY  - BOOK
AU  - Lankes , David R.
AU  - Abels , Eileen G.
AU  - White , Marilyn Domas
AU  - Haque , Saira N.
TI  - The Virtual Reference Desk: Creating a reference future
SN  - 9781555705558
U1  - 025.52 
PY  - 2006///
CY  - New York
PB  - Neal-Schuman
KW  - Electronic Reference Service - Libraries
KW  - Library Information Technology
KW  - Library and Information Science
ER  -