000			00398 a2200157 4500
020			_a8120309030
041			_aEn
082			_a658.4013 _bBAN
100			_aBank , John
245			_aThe essence of total quality management
260			_c1992 _aNew Delhi _bPrentice Hall _g1996
300			_bill. _c23 cm. _axviii,203 p.
650			_aTOTAL QUALITY MANAGEMENT
650			_aMANAGEMENT
942			_cSR
999			_c17060 _d18607