000 00408 a2200157 4500
020 _a0195641701
041 _aEn
082 _a658.4012
_bDAS
100 _aDas , Ranjan
245 _aStrategic management of services
_bframework and cases
260 _c1997
_aOxford
_bOxford University Press
_g1997
300 _c22 cm.
_axii,435 p.
650 _aSTRATEGIC MANAGEMENT
650 _aMANAGEMENT
942 _cSR
999 _c19073
_d20620