000 00524 a2200181 4500
020 _a1860760341
041 _aEn
082 _a658.812
_bDAF
100 _aDaffy , Chris
245 _aOnce a customer always a customer
_bhow to deliver custormer servic that creates customers for life
260 _c1996
_aNew Delhi
_bHarper collins publishers
_g1999
300 _c22 cm.
_axv,246 p.
650 _aCUSTERMER RELATIONS
650 _aMARKETING
650 _aDISTRIBUTION - MANAGEMENT
650 _aMANAGEMENT
942 _cSR
999 _c27020
_d28567